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Internet Explorer 11 Windows 7 and ADTPulse

November 11, 2013 1 comment

Be cautious before you download the latest version of IE 11.  After installing the new browser I have been unable to view clips or watch live video via the web based interface.  I have all appropriate “add ons” enabled via the add on manager in IE 11.  Quicktime and Java add ons are all set correctly.  ADT has no answer.

Adding the ADT Pulse portal to the compatibility mode list does allow for the viewing of video clips however, live viewing still does not work.

Hitting “f12” on IE 11 brings up a console at the bottom of the page.  Going to “emulation” and selecting “document mode 10” appears to resolve the issue with ADT Pulse’s web portal.  The problem is you have to manually do this each time you want to view video.

This problem is not unique to the ADT Pulse web site.  WordPress is not allowing me to post all the cool pics I have of the above issue.  My untrained opinion is this is some sort of issue between Java and IE 11.  I am not able to tag this post since the “tag” option is one of the features not working on WordPress with IE 11.

Going to publish….and look for an old computer to edit with.

More info: it would appear. Explorer 11 is not recognized as Explorer, causing functionality issues. It is more complicated but basically that is what is occurring. WordPress is aware. In talking with ADT they are not aware of any issue.

Categories: General Tags: , , , , , ,

ADT Pulse Upgrades

September 28, 2013 7 comments

ADT Pulse has added the ability to trigger recordings based on a camera’s detection of motion.  This eliminates the need to base recording events off  motion detectors.  At this time, this ability is only available with ADT’s wireless cameras.  Those running the video decoders will not be able to build triggering events based on the camera’s detection of motion.

Weather alerts have also been added.  The user can go into their alert tab and subscribe to the alert along with subscribing to “tips.”

alerts-tab

This upgrade has been mentioned in a number of comments in various posts on this blog.  It is nice to see ADT adding features to the pulse.

What am I waiting for?  The media upgrade.  This will allow the user to control music and video in the home.  No idea when this is scheduled for release.  ADT also has YET to release a thermostat that can manage a HVAC system with humidity control.  At this time, if you use any of the ADT thermostats on a HVAC system with this feature, you will loose the ability to control the humidity levels in your house.  There are a few ZWAVE thermostats that have this function.  I have heard you may be able to “trick” ADT Pulse to accept one of these other systems.

ADT Pulse Capabilities

May 26, 2013 5 comments

I came across this link the other day while looking for the latest information on the Pulse system.  The site is called “Reviews.com.”   I was amused at what the writer of the blog claimed the Pulse system would not do.  I have run into this type of mis-information before.  Most seem to read the technical specs and assume if what they are looking for is not listed, the system is unable to perform the task.  To be fair, the website advises they make every effort to provide accurate information but do not guarantee the information provided is correct.

The review claims the system does not include glass breaks, recessed door sensors or garage door sensors.  While it is technically TRUE that these options are not included in the package the system CAN support these types of sensors.  I have a garage tilt and recessed door sensor (hard wired).  I do not want glass breaks due to my belief they generate false alarms.

The review rightly claims PULSE does not provide cameras that pan or tilt.  The writer WRONGLY claims Pulse does not offer outdoor cameras.  I have two of them.  Both came with the original install and are hard wired.  I believe Pulse also offers a wireless outdoor camera.

The review’s information on other areas of the pulse system seems good.  They advise the system does not offer monitoring of carbon monoxide and flood detection as standard.  I have worked around those issues by adding a carbon monoxide detector and flood monitors to the system.  They work within the Pulse environment just fine.  The problem is since I added the modules myself, ADT will not respond to those alarms.  Given the automations and alerts I have set up in response to those two events, I am covered.

If you are considering the pulse system make sure you do a ton of research on what it can and can’t do.  Good luck and stay safe.

Door Bell Ditch….

March 16, 2013 Leave a comment

The Return of the Installer Option On The ADT Touchscreen

January 25, 2013 17 comments

When ADT Pulse was first released it was possible to add security modules via the ADT GE IS-TS-0700 Touchscreen.   Apparently, ADT became aware this option was out in the wild and being used by users to add modules not listed on the ADT portal.  They removed the interface with an update.  Security modules need to be added through the security panel.

I got my hands on an older GE IS-TS-0700 touchscreen on ebay.  I added it to my system.  I was surprised to discover the old “Installer” option was on this touchscreen.  I looked at the firmware version by pressing the “ADT” logo in the upper left corner.  This touchscreen was running firmware 3.5.0-66 from Nov 18, 2010.  My older touchscreen is pushing firmware version 4.5.0-780 from March 2012.

This brings up a couple of questions.  How long before the touchscreen gets forced to update?  Is it possible to reset an updated touchscreen back to factory in order to regain the installer option?  If this is done, will ADT force an update to the newer firmware?

Answers in order: 5 minutes, Maybe, yes….you have 5 minutes.  So, not really worth it.

A touchscreen with original factory settings definitely has the touchscreen installer option.  My attempt to enter installer mode via this menu worked.   Within 5 minutes your touchscreen will appear to power off, power on and then you are forced back to the new firmware.  I interrupted the download by unplugging the screen and it defaulted to the old firmware with all options intact.

I believe you can reset the touchscreen to factory by holding down the power button while power cycling the screen.  I am not sure about this and I am looking for verification in an online manual.  I recall reading about this procedure.  I don’t want to go through the headache since I am not sure of the impact of a reset.  I would caution you before trying this.  It might just cause the touchscreen to become a brick.

The easier option is to just go through whatever interface you have for your security panel.

In short, it is not really worth it.

EDIT: I have been told that you may be able to get the Touchscreen to set back to default by simply removing the TS from the network then re-joining the same TS through the web portal, back to your network.  Upon the re-install, the TS may default back to its original firmware.  If successful, unplug the IHub from the INTERNET to prevent an update of firmware.  Once done using the interface, plug IHub back in to network (internet).  No idea if this works.  To lazy to try at the moment.

Power Cycling the IHub 3000

January 19, 2013 1 comment

You may notice your ADT Pulse system misses automations on what appears to be a random interval. In my case the missed automations are ONLY events that trigger a recording. Light schedules and other planned events based on triggers are never missed.

When a missed recording automation occurs, I get a text advising the recording failed. I have learned that power cycling the IHub stops the missed automation for a period of 7-10 days. If I do not power cycle the IHub the missed automations keep occurring at random times. Sometimes daily or every few days.

I was thinking this could be related to my internal network re-assigning IP’s however, the IHub IP has not changed and I have since set up a reservation in the DHCP server for the IHub to prevent such an event.

I doubt ADT will do anything. There is no easy way to make a bug report. If I find a fix I will advise. In the meantime, power cycle your IHub if you are experiencing missed automations.

ADT Pulse IHub-3000 and Firewalls

December 24, 2012 1 comment

Recently, I have moved to a Motorola SBG6580 cable modem. The device includes a wireless access point and a basic hardware firewall. On my previous router I had placed the IHub in the DMZ of the router. This exposed the IHub to the internet essentially unprotected. I was assured by ADT this was fine. I did experience intermittent missed automations with the cameras.

The missed automations have always bothered me. In talking with ADT I was advised these missed automations occurred when IControl was doing maintenance on their servers.

With the new modem/firewall I again placed the Ihub in the DMZ. With this new modem I noticed my ports were shown as “closed” and not “stealth.” You can do a basic port scan at https://www.grc.com/x/ne.dll?bh0bkyd2

In this configuration the frequency of “missed automations” increased to the point where the system was very unreliable. I took the ADT Pulse IHub out of the DMZ. The hardware firewall was set to low. In this setting it does not block ports. My scan at http://www.grc.com showed ports were in stealth mode. The “missed automations” have ceased in this configuration. The system is rock solid in this configuration.

Perhaps somebody with more knowledge can chime in on why this occurred. I noticed increased port scans while the Ihub was in the DMZ. Perhaps it was acting as a “honey pot.” Although the ports were closed I was visible on the net and attracting attention? Just a theory.

I am still sketchy on the Motorola wireless/modem/router. It seems to have leveled off in its current setting. Keeping the firewall set to low along with Cox re-introducing the modem to the network seems to have settled the device down. I am guessing the initial install of the firmware from cox may have been bugged.

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